Returns, Refunds, and Exchanges
At Smarteez, your satisfaction is our top priority. We understand that sometimes, an item may not meet your expectations, and we want to ensure that your experience with us is nothing less than excellent. Below are our policies regarding returns, refunds, and exchanges:
Returns!!!
- Non-Refundable Delivery Charges: Please note that while we accept returns, the initial delivery charges are non-refundable. We strive to be transparent about our policies and encourage you to reach out to us if you have any questions.
Refunds
- Eligibility for Refunds: If your return meets our policy requirements, a refund will be processed to the original method of payment within a certain number of days. Please be aware that it may take some time for your bank or credit card company to process and post the refund.
- Product Not as Described: We take great care to accurately describe and display our products. However, if the item you receive is significantly different from its description, you are entitled to a full refund, including delivery charges, upon return of the item.
Exchanges!!!
- Free of Cost: Exchanges are offered free of cost. If you’d like to exchange an item for a different size, color, or another product, please contact us. We’ll guide you through the process and ensure you get what you’re looking for.
- Exchange Process: To initiate an exchange, please reach out to our customer service. We’ll provide you with all the necessary details and instructions to make the exchange process as smooth as possible.
How to Proceed
To initiate a return, refund, or exchange, please contact our customer service team with your order number and details about the item you wish to return or exchange. We’re here to help and make your experience with Smarteez as pleasant as possible.
Thank you for choosing Smarteez. We appreciate your business and are here to support your fashion journey every step of the way.
